What's included
- 24/7 on-call, nights, weekends and holidays
- Technical triage by phone/WhatsApp to guide your operation while the team is en route
- On-site diagnosis with our own instrumentation
- Fault repair and root-cause investigation, with recommendations to reduce recurrence
- Service report with what failed, what was done and what prevents recurrence
How a call works
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Call by phone or WhatsApp, 24/7
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Technical triage: guidance to protect product while the team is en route
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Team on site with parts and instrumentation
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Repair + root cause documented in a report
Who it is for
- Emergencies: cold room outside its specified temperature range, stopped compressor, triggered alarm
- Operations with perishable product at risk: every hour counts
- Companies that want response SLAs in a contract, not promises over the phone
FAQ
Do you only service Smart Cold equipment?
No. We service equipment from any manufacturer. For Smart Cold equipment, we are the only factory-authorized service provider.
How do I open a call in the middle of the night?
Through the same phone and WhatsApp on this site, the on-call service is 24/7. Technical triage starts at first contact, with guidance to protect your product.
What is the response time?
Emergency service is available 24/7. On-site arrival times depend on the location and contract terms, taking the operation’s criticality into account. Confirm the applicable terms with our team when requesting service.
Do you fix it or just put out fires?
Every call closes with a documented root cause. If the failure points to a structural problem, you get the recommendation, and decide with data.
Need to submit a corrective maintenance request?
For emergencies, call us or use WhatsApp. For a planned request, describe the fault and the location of your operation.
- 24/7 emergency service
- In-house engineering in the field
- Over 15 years in operation
- Smart Cold authorized service provider